ORDER FULFILLMENT TIMEFRAME
- Preorder Items are to be posted out around 14 days after the batch-closing date (every 15th & last day of the month).
- Ready Stock are to be posted out within 3 working days once payment confirmed.
SELF PICK-UP (JOHOR ONLY)
If you've opted for Self-Collection in stores, you will receive an email once your parcel is ready for collection in stores.
Collection Location: Whatsub @ Eco Palladium B-02-08 Pusat perdagangan ekoflora , Jalan Ekoflora 7/1, Taman ekoflora, 81100 Johor Bahru, Johor
Collection Hour: Monday - Sunday 1PM -8PM
DELIVERY TIMEFRAME
West Malaysia: 3-7 Working days
East Malaysia: 10-14 Working days (subject to customs clearance)
Singapore: 10-14 Working days (subject to customs clearance)
DELIVERY CHARGES
West Malaysia - Flat Rate RM8 (Free delivery for purchase of RM200 & above)
East Malaysia - Flat Rate RM15
Singapore - RM30 (up to 2kg)
SHIPPING PARTNER
West Malaysia - DHL/Flash
East Malaysia - DHL/Flash
Singapore - Teleport/SF
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under our control and Now or Never Fashion will not bear responsibility in this case.
Once the Order Completed Email with tracking number is emailed to you, your items are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). However, it is up to the postal service providers on how they are handling the issue and Now or Never Fashion will have no control over it.